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Please see our accreditations below to discover the benefits of using an agent who is a licensed member of these schemes. London Estates is one of the few agents who is fully accredited by The Property Ombudsman (TPO), National Approved Lettings Scheme (NALS) and Client Money Protection Scheme, Safe Agent and The Tenancy Deposit Scheme (TDS). Together these accreditations offer landlords, tenants, vendors and purchasers peace of mind that they are dealing with an estate agent that follows strict rules of conduct with independent redress.

Consumers should be asking agents if they are members of at least one if not all of the below:

The Property Ombudsman Sales

Their role is to provide fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales.

The Property Ombudsman Lettings

They are able to consider disputes referred by landlords or tenants and relating to lettings and management agents that are members of the Scheme. These agents follow the TPO Code of Practice for Letting Agents. Note that disputes relating to repayment of deposits paid by tenants and which are protected by an approved Tenancy Deposit Scheme should be referred to the relevant deposit protection scheme.


All agents who display the NALS logo are very closely monitored, and there are certain conditions that need to be met before NALS accept their application to the scheme. On an ongoing basis firms must supply NALS with an Accountant’s Report confirming compliance with NALS Accounting Standards. All agents registered with NALS must renew their licence annually, and as part of that process they must produce up-to-date evidence of their compliance with the NALS entry requirements.

The NALS Client Money Protection Scheme offers protection and peace of mind for both landlords and tenants. Every six months agents must provide a screenshot from their tenancy deposit scheme dashboard and also a screenshot from their client account(s).

Safe Agent

Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme.

All agents who are part of ARLA/NAEA, the Law Society, NALS and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm.

Tenancy Deposit Scheme

The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a scheme such as TDS. They provide insurance backed tenancy deposit protection with impartial dispute resolution for when disagreements arise over how the money should be divided at the end of a tenancy.